Frequently Asked Questions

Everything you need to know about your Eveline Cosmetics shopping experience.

Does Eveline Cosmetics test its products on animals?

No, Eveline Cosmetics is committed to cruelty-free beauty. We do not conduct animal testing on our finished products or ingredients, nor do we delegate this task to others.

What are the available shipping methods and delivery times?

We offer standard and express international shipping. Delivery typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.

Can I return a product if I am not satisfied?

Yes, we accept returns within 14 days of delivery. The products must be unused, unopened, and in their original packaging to qualify for a full refund due to hygiene regulations.

Are your products safe for sensitive skin?

Many of our formulas are dermatologically tested and specifically designed for sensitive skin. We recommend checking the full ingredient list on the product page or performing a patch test before full application.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

How can I check the expiration date of my cosmetics?

Each product features a PAO (Period After Opening) symbol, represented by an open jar icon with a number followed by 'M' (e.g., 12M), indicating how many months the product remains effective after opening.